House Keeping Department Course

Learn our Exclusive Cruise line training Orientation program Housekeeping Department skills from top Industry leaders.

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Internship

Placement Rate

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Key Features of this Course

Learn from Top Industry Mentors

Gives an Exact Knowledge into the Equipments used while Performing a Job.

Comprehensive Syllabus that will Impart the Right Housekeeping Skills and Relevant Managerial skills Needed

Learn Therotical as well as Practical Learning 

After Course, One can Work in Top-notch high paying Cruise Line Companies.

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About HouseKeeping Course

In this certificate course, you will learn the efficient operations in hotel cleaning and housekeeping management. Training includes room preparation and cleaning, the bed-making process, bathroom cleaning, cart preparation, stocking of linen, minibar cleaning, cleaning of other hotel areas, essential customer service skills, among other topics. This is a complete professional course to train your staff, as well as for individuals who work or plan to work in the Housekeeping Department in the hospitality industry.

Responsibilities

Each housekeeping shipboard employee reports to their workstation assignment on time and properly groomed and dressed according to standards. This includes a clean uniform, name tag, and any other uniform related item.

Operates steam cleaning equipment, scrapers, brooms and variety of hand and power tools. Uses a variety of cleaning agents and chemicals.

Cleans, maintains, and replenishes towels and amenities in the Aqua Spa area including bathroom, lockers, showers, gym area, gym equipment, and reception area if assigned

Cleans public bathrooms, elevators, offices, corridors, public areas

24/7 Call/WhatsApp Support

+91 99869 90573

Prerequisites

Topics which you will learn?

  1. Hotel Sizes
  2. Hotel Classifications
  3. Hotel Departments
  4. Module Exercises
  1. The Housekeeper

  2. Personal Presentation

  3. Code of Conduct

  4. Module Exercises
  • The Housekeeper’s Day to Day

  • Activities

  • Time Management

  • The Housekeeper’s Floor Location

  • Module Exercises

  • Work Materials
  • Cleaning Products
  • Cleaning Equipment and Devices
  • Bed and Bath Linens
  • Minibar Products
  • Amenities
  • Products Consumed by Guests
  • Module Exercises
  • Work Procedures
  • Key Management
  • Filling Out the Reports and Their Implications
  • Housekeeper Service Cart and Closet Preparation
  • Types of Room Cleaning
  • Cleaning an Occupied Room
  • Cleaning a Room After Check-out
  • Periodical Cleaning
  • Organization and Cleaning of Other Surfaces and Public Areas
  • Sanitation and Mattress Rotation
  • Hallway and Corridor Cleaning
  • Cleaning of the Public Areas’ Floors
  • Cleaning of the Walls
  • Glass Cleaning
  • Cleaning Decorative Objects
  • Upholstery Cleaning
  • Elevator Cleaning
  • Trash Can Cleaning
  • Cleaning the Emergency Staircase, Fire Door, and the Mailbox Cubby
  • Organization and Cleaning of Other Hotel Premises
  • Module Exercises
  • Tasks Attributed to the Housekeeper
  • Handling Additional Objects Requested by the Guest
  • Sending Guest’s Clothes to the Laundry Room
  • Turning Down the Bed
  • Attending to Requests and Complaints

  • Module Exercises

  • Diverse Situations in Hospitality
  • Switching Rooms
  • Room in Which the Guest Did Not Sleep In
  • Lost and Found Procedures
  • VIP Guests
  • Special Situations and Possible Incidents

  • Module Exercises

  • Communication and Cordiality
  • Communication with Spanish-speaking Guests
  • Module Exercises
  • Productivity Analysis

  • Module Exercises

     

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