Front Office Guest Service course
Learn our Exclusive Cruise Line training Orientation program: Front Office Guest service skills from top Industry leaders.
Key Features of this Course
1 on 1 Student Mentorship from Top Industry Leaders
Behavioural Training
Duration – 1 Month
Language – English
Job Oriented Course
India’s Only Front Office Guest Services course taught in a Comprehensive and Question-Oriented Format.
24/7 Call/WhatsApp Support
+91 99869 90573
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About Front Office Course
Prerequisites
Our Exclusive Front Office Guest Service Diploma Course seeks to land you a high paying job at world’s top paying Cruise Line Ship companies. This course is recommended for:
- Aspiring Front Desk Candidates
- Aspiring Guest Services
- Candidates who are looking to switch their career paths.
- College graduates who want to accelerate their career growth.
- 2-3 years relevant experience in large hotels/resort operation or cruise ships.
- Ability to read and interpret English.
- Valid Passport
- 10th standard pass certificate.
- Completion of high school or basic equivalency preferred.
- Proof of completion of apprenticeship, hospitality or equivalency required.
Successful graduates of this diploma course get to work as.
- Front Officer
- Front Desk Guest Service candidate
- Corporates Guest Service Employee
- Corporate Front Desk officer
Topics which you will learn?
Module 1
- Introduction
- Module Exercises
Module 2
- Hotel Organization
- Types of Hotels
- Departments of a Hotel
- Front Office
- Stages of the Lodging Process
Module Exercises
Module 3
- The Reservation System
- Property Management Systems (PMS)
- Types of Reservations
- Confirmation of Reservation
- Cancellation of Reservation
- Reservation Control
- Daily Tasks of Reservation Staff
- Review Websites in the Hotel Industry
Module Exercises
Module 4
- Anticipatory Service
- Guest with a Reservation
- Guest Without a Reservation
- Registration Process
- Administrative Activities Related to the Check-in after Guest Entry
- Group Check-in
- VIP Check-in
- Front Desk Behavior During Check-in
Module Exercises
Module 5
- Front Office Lodging Procedures
- Informing Services to the Guest
- Guest and Employee Mail
- Managing Keys
- Changing Rooms
- Garage Control
- Safety Deposit Boxes
- Organization and Maintenance of Furniture and Equipment at the Front Desk and in the Lobby
- Maintenance Services
- Handling Guest Complaints
- Changing Shifts
- Maintaining Accounts and Expenses
Module Exercises
Module 6
- Front Desk Accounting
- Opening Accounts
- Posting Expenses
- The Night Auditor
- Ending Shifts
- Daily Sales Report
Module Exercises
Module 7
- Check-out
- Check-out Procedures
- Methods of Payment
- Group Check-outs
- Late Check-outs
Module Exercises
Module 8
- Professional Behavior and Appearance
- With Co-workers or Clients
- Personal Etiquette
- Punctuality and Attendance
- Answering the Phone
Module Exercises
Module 8
- Special Situations
- Function of the Front Office in Special Situations
- Injuries
- Death of a Guest
- Gas and Water Leaks
- Fires
- Skippers
- Fights
- Theft
- Bomb Threat
Module Exercises